Train agents inside a realistic call center CRM.
A classroom-ready CRM simulator where teachers create agent accounts, client accounts, billing scenarios, product concerns, tickets, and live call role-play sessions for Contact Services students.
Professional CRM modules for simulation practice
Create multiple agent and client accounts, manage scenarios, launch calls, and review performance.
Client starts a call, the agent sees it in queue, answers it, and both sides enter a synchronized call room.
The system captures the caller number and automatically displays account, birthday, plan, balance, and contact details.
Students practice billing summary, billing history, payment processing, adjustments, refunds, invoices, and promos.
Practice upgrade, downgrade, product overview, features, prices, and troubleshooting prompts.
Create, update, and close simulated complaints, issues, and customer requests with teacher scoring.